Donald Jobs

service@qiaobutang.com

(+86) 138-0013-8000

QQ：2365213431

No.67, Lane123 Job Road,District, Shanghai, 200070

Objective: Customer Service

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ...  Solving Problems ... Increasing Sales

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Dynamic customer service professional experienced in both call-center and retail store settings.

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Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

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Build and maintain enduring customer relationships to boost sales and generate repeat business.

Professional Experience

ABC Company, Sometown, WI (National retail brand with a fast-growing catalog operation)

Customer Service Representative

09/2025 to Present

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Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

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Listen attentively to caller needs to ensure a positive customer experience.

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Access electronic and paper cataloging systems to look up product information and availability.

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Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

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Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

DEF Company, Sometown, WI (Sometown’s largest showroom for residential and commercial flooring)

Customer Service Representative

 06/2025 to 09/2025

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Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

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Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

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Recommended solutions within customer budgets and proactively followed up with all leads.

Education

ABC College School

 Sometown, WI

Diploma

6/2026

Seminars completed:

The Customer Focus  |  Creating Win/Win Relationships  |  The Customer Is Always Right

Available for evening and weekend shifts