Donald Jobs

No.67, Lane123 Job Road,, Job District, Shanghai

service@qiaobutang.com

(+86) 138-0000-0000

Customer Service Representative

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Dynamic customer service professional experienced in both call-center and retail store settings

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Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer

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Build and maintain enduring customer relationships to boost sales and generate repeat business

Experience

ABC Company, Sometown, WI (National retail brand with a fast-growing catalog operation)

Customer Service Representative

 9/2013 to Present

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Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

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Listen attentively to caller needs to ensure a positive customer experience

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Access electronic and paper cataloging systems to look up product information and availability

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Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

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Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

DEF Company, Sometown, WI (Sometown’s largest showroom for residential and commercial flooring)

Customer Service Representative

 9/2013 to 1/2014

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Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion

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Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service

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Recommended solutions within customer budgets and proactively followed up with all leads

Education

ABC High School

Sometown, WI

Diploma, 5/2014

Seminars completed:

The Customer Focus  |  Creating Win/Win Relationships  |  The Customer Is Always Right

Available for evening and weekend shifts